{"id":5053,"date":"2025-08-29T08:36:05","date_gmt":"2025-08-29T06:36:05","guid":{"rendered":"https:\/\/hospitality-creators.be\/portfolio-items\/upselling-met-een-glimlach\/"},"modified":"2025-10-05T09:10:22","modified_gmt":"2025-10-05T07:10:22","slug":"group-bruno","status":"publish","type":"avada_portfolio","link":"https:\/\/hospitality-creators.be\/fr\/portfolio-items\/group-bruno\/","title":{"rendered":"Group Bruno"},"content":{"rendered":"

\"\"<\/p>\n

Grandir ensemble dans l\u2019hospitalit\u00e9 : notre collaboration r\u00e9ussie avec Hospitality Creators
\nGroup Bruno a fait la connaissance de Kevin Strubbe en 2014, lors du lancement avec Horeca Forma d\u2019un projet pilote autour de deux ambitions majeures : rendre nos collaborateurs plus accueillants, en accord avec notre propre ADN de l\u2019hospitalit\u00e9, et am\u00e9liorer en parall\u00e8le la vente additionnelle sur le terrain.<\/p>\n

Pour Kevin, Horeca Forma et Group Bruno \u00e9tait un nouveau d\u00e9fi. Pourtant, nous avons rapidement trouv\u00e9 la bonne mani\u00e8re de travailler ensemble. L\u2019enthousiasme communicatif de Kevin et sa volont\u00e9 de cr\u00e9er un v\u00e9ritable impact se sont fait remarquer d\u00e8s le d\u00e9part.<\/p>\n

Aux c\u00f4t\u00e9s du management et de nos collaborateurs, nous avons fa\u00e7onn\u00e9 pas \u00e0 pas notre ADN unique de l\u2019hospitalit\u00e9. Kevin a guid\u00e9 ce processus avec beaucoup de cr\u00e9ativit\u00e9 et de d\u00e9vouement. Le r\u00e9sultat est une vision claire de l\u2019hospitalit\u00e9. Aujourd\u2019hui bien ancr\u00e9e dans toutes nos enseignes, elle se traduit \u00e9galement par de meilleurs chiffres de vente.<\/p>\n

Apr\u00e8s quatre cycles complets de formation, nous pouvons affirmer avec certitude que l\u2019approche de Kevin fonctionne. Il allie une \u00e9nergie positive \u00e0 une forte orientation r\u00e9sultats et veille toujours \u00e0 garder l\u2019objectif principal au centre : davantage d\u2019hospitalit\u00e9 et davantage de ventes.<\/p>\n

Ce que nous appr\u00e9cions particuli\u00e8rement, c\u2019est la fa\u00e7on dont Kevin s\u2019immerge r\u00e9ellement dans notre entreprise et notre secteur. Il comprend nos besoins, collabore \u00e9troitement avec le management et surprend r\u00e9guli\u00e8rement avec des id\u00e9es originales qui enrichissent l\u2019accueil du client.<\/p>\n

Sa m\u00e9thode cr\u00e9ative permet de maintenir la motivation des collaborateurs, tout en rappelant constamment l\u2019importance de la r\u00e9p\u00e9tition et de la focalisation sur le comportement accueillant et la vente additionnelle.<\/p>\n

Gr\u00e2ce \u00e0 cette collaboration, notre ADN de l\u2019hospitalit\u00e9 n\u2019est plus seulement une belle id\u00e9e sur papier, mais une r\u00e9alit\u00e9 tangible dans l\u2019ensemble de nos magasins.<\/p>\n

Luca Bruno
\nRetail & Concept Manager, Group Bruno
\nwww.groupbruno.be<\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Le parcours d\u2019hospitalit\u00e9 sur mesure a permis de stimuler durablement la vente additionnelle et d\u2019am\u00e9liorer l\u2019accueil du client.<\/p>\n","protected":false},"author":1,"featured_media":5025,"menu_order":5,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"portfolio_category":[],"portfolio_skills":[],"portfolio_tags":[1867],"class_list":["post-5053","avada_portfolio","type-avada_portfolio","status-publish","format-standard","has-post-thumbnail","hentry","portfolio_tags-group-bruno"],"yoast_head":"\nGroup Bruno - Hospitality Creators<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hospitality-creators.be\/fr\/portfolio-items\/group-bruno\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Group Bruno - 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