L’étiquette est à la mode
Des manières modernes
“Good manners open the closed doors; bad manners close the open doors”.
Etiquette is hip
Hedendaagse omgangsvormen
“Good manners open the closed doors; bad manners close the open doors”.
Le parcours de client
Contacts avec les employés
“To win the marketplace you must first win the workplace”
Employee journey
Contacten met medewerkers
“To win the marketplace you must first win the workplace”
Le parcours de l’employé
Contacts avec les employées
“Long term success is achieved by the sum of customer experience and employee experience”
Customer journey
Contacten met klanten
“Long term success is achieved by the sum of customer experience and employee experience”
Empathie <-> sympathie
Se comprendre sans jugement
“Before you judge me, first walk a mile in my shoes”
Empathie <-> sympathie
Elkaar begrijpen zonder oordelen
“Before you judge me, first walk a mile in my shoes”
Toujours accueillant mais à distance
Sécurité et hospitalité pendant Corona “Tomorrow’s smile is the reward for working safely & friendly today”
Toch gastvrij maar vanop een afstandje
Veiligheid en gastvrijheid tijdens Corona “Tomorrow’s smile is the reward for working safely & friendly today”